General Returns Info

Exchanges & Credits

SALES DAY TERMS & CONDITIONS

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Returns & Exchanges

How much is shipping?

Shipping Cost

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

Do you ship orders on weekends?

my order has been lost?

What about customs fees?

General Shipping Info

Shipping

Do you deliver to PO Boxes and Parcel Lockers?

How long does delivery take in Australia

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

My tracking says delivered but I haven't received my order?

Delivery

How do I lodge a return?

Can I return items?

Can I return a gift card?

Can I return a gift?

International Orders

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

How do I get my store credit?

KEY SALES EVENTS

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I change my payment method?

My debit/ credit card isn't processing?

My payment method isn't processing?

Payments

Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

My NEXLETICA Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

Promotions

Rewards Points

Status & Perks

Refer a Friend

My account

Rewards T&C's

NEXLETICA Rewards - Coming soon

How do I know if a product is being restocked?

Can I put an item on hold?

How can I care for my tights?

Products

What size do I buy in Unisex?

Do you have sizing info on each product?

Sizing