KEY SALES EVENTSUpdated 7 months ago
"For sales events like Black Friday and Afterpay Day, our policy does not include refunds. If you need to exchange an item, we are happy to assist, but please ensure that return postage is arranged and paid for by you."
1. Limited Time Offers:
"This policy only applies during our key event sales, such as Black Friday, Afterpay Sales, Buy 2 Get 1 Free, Cyber Monday, and all other final sale items. This includes any promotional events that offer significant discounts or bundled deals. Please note that outside these key sale periods, our standard returns and exchange policy will apply."
2. Sale-Specific Conditions:
Black Friday Sales: "During Black Friday sales, exchanges can only be made for the same item if the size required is available. If the size is unavailable, no exchange or store credit will be offered."
Bundle Offers: "For bundle offers such as Buy 2 Get 1 Free, no returns or exchanges are allowed. Please ensure that the sizes selected are correct before purchasing."
3. Exchange Availability
During peak sale periods, exchanges may take longer to process due to high demand, and we may have limited availability for certain items. We appreciate your patience and recommend verifying sizes and choices before purchasing.
4. Sale End Dates
This policy applies only to items purchased during our big sale dates. Items bought outside of these dates will follow our standard return and exchange policy.
5. Communication Channels:
You can reach out to us anytime at [email protected] or via live chat on our website for any queries related to returns and exchanges during key sale events.
6. Store Credit for Key Sales:
If stock is limited for exchanges during our key sale dates, no store credit will be provided. We recommend selecting your sizes carefully before placing an order.
7. Clarification on Postage:
During our sales, customers are responsible for their own shipping costs for exchanges. This includes both sending the item back to us and any costs associated with the replacement item being sent out.