My tracking says delivered but I haven't received my order?Updated 2 years ago

Our orders do require a signature on delivery unless the recipient has opted for the 'safe drop' option. If this option has been enabled NEXLETICA is not liable for the package. 

If you did not authorize to 'leave in a safe place' and your tracking is showing delivered please first check:
letterbox, front door area (including under door mats, in pots etc.), with the people in your household, neighbors and/or building management. If you cannot locate your parcel, please reach out to us at [email protected]